Customer contact centre

Due to higher than usual demand this week, our Contact Centre will be operating for fines enquiries only this Saturday, 26 May from 9.30am to 4.00pm. For fines enquiries phone: 1300 138 118. For overdue fines phone: 1300 655 805. For any other enquiries please call during normal business hours (Monday to Friday).

Fine lifecycle


Scam alert
Scam emails pretending to be from Revenue NSW are targeting citizens. The emails feature a fake penalty notice, with an attachment that says it is an ‘annulment application’. Do not open the link. You could potentially corrupt and infect your computer with a virus. More details.

View the fines process below and make your selection.

For a short description, hover your mouse pointer over the relevant option.


  Pay the fine   OR

Name the person responsible   OR

Request a review   OR

Go to court

Overdue fines

An overdue fine is received when a penalty reminder notice is not resolved by the due date.

  Pay the fine   OR

Dispute an overdue fine   OR

Postpone enforcement action   OR

Work and development order   OR

Driver licence disqualification

Enforcement action

Enforcement action is taken if an overdue fine is not resolved by the due date.

  RMS restrictions       Civil sanctions       Community service

Last updated: 23 May 2018