Customer contact centre

Due to higher than usual demand this week, our Contact Centre will be operating for fines enquiries only this Saturday, 26 May from 9.30am to 4.00pm. For fines enquiries phone: 1300 138 118. For overdue fines phone: 1300 655 805. For any other enquiries please call during normal business hours (Monday to Friday).

Business partners

Our business partners (formerly known as commercial clients) are agencies that engage us to process fines on their behalf.

We provide our business partners access to an online self service portal that allows users to download reporting and fixed penalty handbooks, order stationery and register for SEINS online training courses.

Security administrators need to have established a personal login.

Other staff of client agencies should contact their security administrators for their dedicated access.

Login and administrative enquiries (for security administrators only)

Advisor, Local Government on 8623 8919.

Operational and business related problems

Senior Advisor, Local Government on 8820 3969.

Last updated: 20 December 2017