Customer contact centre

Due to higher than usual demand this week, our Contact Centre will be operating for fines enquiries only this Saturday, 26 May from 9.30am to 4.00pm. For fines enquiries phone: 1300 138 118. For overdue fines phone: 1300 655 805. For any other enquiries please call during normal business hours (Monday to Friday).

Online services

Advocacy groups

If you are an advocate acting on behalf of a vulnerable client, you can register with us and work with us to help them. Read more

Once you have registered to be an advocate, you can submit any enquiries online using the:

To order easy to understand brochures which outline the options available to fine recipients, please complete the:


Business partners

Scheduled maintenance
The Business partners online service will be unavailable between 7.00am and 7.00pm on Sunday, 27 May due to scheduled maintenance. We apologise for any inconvenience.

Business partners can download reporting and fixed penalty handbooks, order stationery and register for SEINS online training courses using the:


Work and development order sponsors

Scheduled maintenance
The Work and Development Order online service will be unavailable between 7.00am and 7.00pm on Sunday, 27 May due to scheduled maintenance. We apologise for any inconvenience.

Sponsor organisations and health practitioners can submit an application, vary an existing WDO and report on the client activity hours completed using the WDO Self Service Portal:

Apply to become an approved organisation or health practitioner.

Last updated: 3 April 2018