Customer contact centre

Due to higher than usual demand this week, our Contact Centre will be operating for fines enquiries only this Saturday, 26 May from 9.30am to 4.00pm. For fines enquiries phone: 1300 138 118. For overdue fines phone: 1300 655 805. For any other enquiries please call during normal business hours (Monday to Friday).

Fines enquiry

Your enquiry may be answered by one of the following questions:

You can use myPenalty to:

  • view your penalty details, including available images, options to finalise your penalty, the status of your requests
  • pay your penalty or check the balance owed and deadline for payment
  • request a review
  • go to court
  • make a general enquiry
  • update your contact details.

If you have an enquiry about an overdue fine, contact us via:

If you are required to attach documentary evidence to support your review request, or your enquiry is not answered by above, please complete the following form:

Last updated: 24 October 2017