Customer contact centre

Due to higher than usual demand this week, our Contact Centre will be operating for fines enquiries only this Saturday, 26 May from 9.30am to 4.00pm. For fines enquiries phone: 1300 138 118. For overdue fines phone: 1300 655 805. For any other enquiries please call during normal business hours (Monday to Friday).

Send unclaimed money

All unclaimed money returns must be sent via our online lodgement facility.

You must be a registered client to send your unclaimed money return. If you do not have a Client Identification (ID) number, register to send unclaimed money.

Note: Only enterprises that want to send unclaimed money to us are required to register. If you want to make a claim for unclaimed money, visit the Search and claim unclaimed money page.

To send unclaimed money you must create a return file to our Unclaimed Money Return Specifications. Sample files are available in the return specifications and you can download a Return File Template (CSV).

It is a simple process and should take only 15 minutes to send a return file via our online lodgement facility.

Last updated: 25 October 2017