Customer contact centre

Due to higher than usual demand this week, our Contact Centre will be operating for fines enquiries only this Saturday, 26 May from 9.30am to 4.00pm. For fines enquiries phone: 1300 138 118. For overdue fines phone: 1300 655 805. For any other enquiries please call during normal business hours (Monday to Friday).

Unclaimed Money Information for NSW Public Sector Superannuation Funds

What is unclaimed superannuation?

Unclaimed superannuation is a superannuation benefit, which has become unclaimed since 1 July 2007 and the following applies.

Where the member:

  • has reached the eligibility age of 65 years
  • no contributions have been received or defined benefit accrued for 2 years
  • no contact has been made with the member for 5 years, despite reasonable efforts by the provider.

Or, in the case of a non-member spouse:

  • in cases of a payment split as a result of a determination under the Family Law Act 1975
  • the non-member spouse (or their legal representative, if they are deceased) is entitled to be paid an amount
  • the superannuation provider, after reasonable efforts and time, is unable to ensure the benefit is received by the non-member or any other person entitled to receive it.

Or, in the case of a deceased member:

  • the superannuation provider determines that an immediate benefit (other than a pension or annuity) is required to be paid
  • no contributions have been received or defined benefits accrued for 2 years
  • the superannuation provider, after reasonable efforts and time, is unable to ensure the benefit is received by the person entitled to receive it.

Lodging requirements

All unclaimed superannuation benefits must be returned to us (there is no minimum amount).

At the end of each half-year, NSW Public Sector Superannuation Funds holding unclaimed benefits are required to lodge the return by:

  • 1 November for benefits held up to 30 June of the same year
  • 1 May for benefits held up to 31 December of the previous year.

What to include in the return

The return must include details as required in the return specifications. This includes the following for each member/account holder:

  • the member’s full name
  • the member’s date of birth
  • the member’s tax file number
  • the total amount due to the member
  • the year the money became payable to the member
  • the member’s last known address
  • details where the member is deceased.

The information in the return must be accurate and sufficiently complete for the details to be published and claimants identified.

How to lodge your return

You must lodge your return via our Online Services facility.

The return must meet the unclaimed money return specifications. The file template and specifications are available for unclaimed money.

When you lodge your return, you will receive a lodgement confirmation. Send a copy of this confirmation together with a cheque for the total amount of the return to us. If you are unable to pay by cheque, contact us.

Keep records

A superannuation provider must keep a copy of the return at its registered office or principal place of operation in NSW for at least 5 years after the date lodged.

Copies of the returns must be available for inspection by us on request.

Penalties for non-lodgement of unclaimed money to us

The Taxation Administration Act 1996 imposes penalties including interest and penalty tax against an enterprise that fails to lodge an unclaimed money return on time.

For more information on unclaimed money, contact us.

Phone
1300 366 016*
8.30am - 5.00pm Monday to Friday
Mail
Revenue NSW
GPO Box 4042
Sydney NSW 2001
Email
 

Last updated: 13 March 2018